FAQ

Q- What is unstitched product ?

A- If the product type specified in the description is “unstitched” and it’s a patiala suit or any other suit then it will be a dress material. You will have to get the product stitched according to your size locally.
 

Q- What is a semi-stitched product ?

A- If the product type specified in the description is “semi-stitched” then you will have to get minimal stitching done as most of the work will be pre-stitched. You will just have to get the basic altering and stitching done according to your size locally.

Q- What is Leon / Crepe material?

A- Leon / Crepe is a high-quality mixed synthetic fabric. The fabric is soft and doesn’t lose color and luster easily on wash.

Q- What is the return policy?

A- Please go to our Return Policy page for detailed information.

Q- How do I return the product?

A- To return the product you can email us at kayadesigns@outlook.com with your order number, a product that you want to return, and the reason for return or call us, MON-SAT (9:30 AM – 6:30 PM) to raise a return request. We will arrange for a pickup from our courier partners. In case the pickup service is not possible or is delayed due to high volume, we will request you to send the product yourself and we will reimburse you for the courier charges.

Q- When will I get my refund/store credit/exchange product?

A- Once the pickup is done it takes 7-10 days for the product to reach our warehouse. After arrival, it takes our team 24-48 hours to process your cash refund / store credit / exchange product.

Q- Do you provide margin in your garments?

A- We do provide 1-1.5″ margins for future alteration possibilities in all our Customizable and Semi Stitched Items.

Q- What do you mean by Regular Fit?

A- Regular fit means the garment will be tailored exactly as per the provided / submitted measurements. In case one prefers some loosening, we recommend them to go for Comfort fit.

Q- What is the Bottom / Pant length for Ready to Wear suits?

A- Bottom / Pant in Ready to Wear apparel comes with a Standard Length of 40 inches for all Salwar / Patiala / Palazzo and Straight pants.

Churidar comes in Standard length of 50 inches (10 inches extra is added to provide gathers at the ankle part).
NOTE : In case of any further customization, please mention the requirement in our Special Instruction box which appears in the “Thank You” page while placing the order. Request will be attended as per fabric limitation.

Q- Can I request for sleeves?

A- Yes. Mostly we should be able to do it.

Sleeves can be provided in plain matching fabric as per your required length.

You may connect to an agent and let us know your requirements.

Q- Can I alter readymade garments?

A- Mostly readymade items cannot be altered since they are fully stitched based on standard specifications.

However, for few items we can alter some measurement parameters like bust, waist and hip by 1-1.5″ provided there is no work, no design and no pattern at side seams.

Kameez length and Sleeve length (if not sleeveless) can also be altered if there is simple border work in the kameez.

Normal short sleeves with length 3-4″ can be added to almost all the readymade items, subject to style limitation.

Q- What are the fabric dimensions of Saree / Salwar / Lehenga?

A- You can check the default dimensions provided below :

Standard Sarees : Length of a standard saree is 5.50 meters, approximately 6 yards. Width of saree is 1.15 meters (approx.). Length of blouse fabric is 80 cms approx.

Lehenga style Saree : 430 x 110 cm (length x width) Approx 5 yards in length.

Lehenga Choli : Standard Lehenga fabric size is 3 mtrs approx. Choli fabric length is 1 mtrs approx. and Dupatta length is 2.50 mtrs approx.

Salwar Kameez : Standard Kameez length is 2.50 mtrs approx.. Bottom / Pants length is 2.5 mtrs approx. Dupatta length is 2.5 mtrs approx..

Dimensions of Abaya Style Kameez generally depends on item style/work. However, minimum fabric provided is 3 – 3.5 mtrs approx.

Q- How to measure blouse length – reference image?

A- The blouse length measurement is taken from the top of the shoulder following your body down to the point where you want your blouse to end.

Q- What are the available customization / stitching options?

A- Dress material (unstitched) implies unstitched fabric only. The fabric will have to be stitched as per your requirement. You can get the same stitched by opting for our stitching services; else you can also get the outfit stitched at your end as well.

Semi-stitch implies unstitched fabrics in which styles are pre-constructed with pre-defined neck styles, sleeve style, sleeve length, neck depths & outfit length. You need to get such products stitched as per your requirements.

Ready to wear (standard stitching) implies customizing the outfit in as shown style based on bust size only. All other parameters are in accordance with the size chart.

Made to measure(custom tailoring) option involves customizing the outfit with a detailed personalized measurements and specifications like Fit (Ex – Waist, Arm hole, Shoulder etc.), Style (Ex – Neck Style, Sleeve Style etc.) and Adornment (Ex – Tassels, Fancy Hangings etc.)

Pre-stitched saree makes saree wearing as simple as it can be. These sarees are already draped according to customer’s measurement and its just like putting on a skirt, without the fuss of tucking, pleating and adjusting the pallu length.

In a Pre-stitched saree, the pleats are stitched as per customer’s waist size and it is closed with Hooks along with margin for future adjustments. Petticoat is stitched along with the saree.

Adding to the above information, all measurement and size details in our website are in inches.